New Builds ~ Training and Support

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New Builds ~ Training and Support

Training & Support

Training

Our commitment to ‘getting it right for the teacher’ continues long after commissioning and handover. TechSoft’s Project Managers actively seek a dialogue with teachers and technicians at an early stage so that any technical or training issues can be dealt with swiftly. Commissioning will always involve familiarity training and includes free lifetime phone or email support. Most of our CAD/CAM equipment is supplied with free, detailed training material (see CAD/CAM INSET Packs opposite) and some larger items have on-site training courses included.

To help teachers to get the best from their new resources, we recommend a phased on-site training package is considered alongside the equipment schedule. This could include advanced operation, curriculum applications and project ideas. Any such package would be bespoke but would typically be run (by mutual agreement with teachers) in the first and second years after handover.

CAD/CAM INSET Packs

All our main CAD/CAM machines are supplied with a comprehensive Inset Pack which teachers tell us is the quickest and most helpful way possible to really get to know a machine. Each pack contains basic tooling, sample materials and example projects on CD to enable teachers to generate an inspiring set of projects and get the machine earning its keep with the minimum of fuss. The course booklet distils set-up and technical information into easy-to-follow reference material. Operational instructions are demonstrated through a series of project-based hands-on tutorials which include tips for success and any important Health and Safety issues to be aware of.

To create these packs we exhaustively test any new machine and, where required, liaise with the manufacturer and write software enhancements to ensure that operation is as straightforward as possible.

Maintenance and Servicing

Keeping workshops and machinery in optimum condition is essential for safety and for efficient work. All workplaces, including educational establishments, have a legal obligation to carry out servicing and compliance checks, and need policies and maintenance records in place to demonstrate this. TechSoft are able to arrange thorough inspection and service schedules for all workshop machinery installations.

Checks are carried out in-line with statutory requirements, electrical checks and adjustments will be made as required and any minor mechanical or electrical issues will be attended to as part of the service. A full service report will be provided and this will satisfy the need for record keeping, will give a condition report on each machine and will highlight the need for any remedial work should it be required.